Frequently asked questions

For all classes and workshops listed on JOY’s official website, registration must be completed through the JOY website. All fees are automatically displayed and processed in U.S. dollars (USD).

Yes. Our online classes and workshops are available internationally via Zoom. In-person classes and workshops may also be arranged in other countries upon request.

We offer classes in both English and Farsi. The language of instruction for each class is specified on its registration page.

All classes, counseling, and coaching sessions are held online unless otherwise stated on the registration page. To arrange an in-person counseling or coaching session, please contact our office.

To protect your privacy and confidentiality, please contact our office exclusively via WhatsApp text messages. Please note that a member of our administrative team will assist you with your inquiries.

To respect Dr. Mehrad’s privacy, we do not share her personal contact information. If you would like to speak with her, please book a counseling or coaching session through the website.

All listed times are in California’s Pacific Standard Time (PST).

We’re unable to offer free counseling sessions, as session fees help cover the costs of providing our services. However, you’re welcome to explore our free weekly educational videos on YouTube, where we share insights and practical tools to support your well-being.

If this is your first time inviting Dr. Mehrad, please email your request to the JOY Self Awareness Center. Include your name, organization, contact information, and the purpose and proposed format of the appearance.We review each invitation individually, considering availability and suitability. While we appreciate your interest, we may decline an invitation without providing a detailed explanation.

Session lengths vary depending on the service you choose. The duration of each session is listed on its registration page.

Yes. If you have a group of at least 15 interested participants, please email the JOY Self Awareness Center with details about the class you’d like to attend. We’ll review your request and let you know if we can arrange it.

Yes. Please contact our office to request a regular appointment time reserved for you. Payment is required at least two weeks before each session, and cancellations must be made at least one week in advance.These policies help us respect both other clients’ access to appointments and Dr. Mehrad’s time.

Please cancel your appointment at least 72 hours in advance to receive a refund, minus the 4.5% transaction fee charged by our website’s payment processor. Cancellations made less than 72 hours before the appointment and missed appointments are charged the full session fee and are non-refundable.

After canceling your appointment, please email joyselfawarenesscenter@gmail.com with the subject line “Cancellation,” or send a WhatsApp message to +1 (818) 920-8114. Include your full name and the date of the canceled appointment.For eligible refunds, we’ll process your request within two business days. Please allow up to 10 days for the funds to appear in your account, as your bank may need additional processing time.

Our system accepts only one payment per session, and each payment link can be used only once. This helps prevent duplicate charges.

If you are in immediate danger or experiencing an emergency, call 911 in the United States or go to the nearest emergency department. If you are outside the United States, call your local emergency number.Our office does not provide emergency services.

We do not accept insurance. All sessions are self-pay.

Your reserved appointments require one week’s notice, while other appointments require 72 hours.

Your first session is an opportunity to share your main concerns, discuss your goals, and explore how we can best support you. Together, we’ll discuss a suggested plan, including the approach and estimated number of sessions. This plan may change as your needs become clearer.

After registering, you’ll automatically receive an email with a Zoom link. Click the link to join your session at the scheduled time.If you have difficulty using Zoom, please contact our office by WhatsApp text at least three business days before your session. Let us know what you need help with so we can arrange an alternative way for you to connect.

Therapy addresses emotional distress, mental health concerns, trauma, and relationship difficulties. It can help you understand your experiences, work through painful patterns, and develop healthier ways of coping.Coaching focuses on self-awareness, personal or professional goals, decision-making, and practical steps toward change. Both approaches can support growth, but coaching does not replace therapy or mental health treatment.If you’re unsure which service fits your needs, please contact our office for guidance.

Consider what brings you here. If you’re seeking support for emotional distress or ongoing psychological difficulties, therapy may be appropriate. If you’d like to strengthen your problem-solving skills, clarify goals, make decisions, or develop new habits, coaching may be a good fit.If you’re unsure which service to choose, please contact our office for guidance.

Yes. If our office booked your appointment, please contact us at least one week before your session to reschedule. If you booked through the website, please reschedule through the website at least 72 hours in advance.

Sessions begin and end at their scheduled times. If you arrive late or experience technical difficulties on your end, your session will still end at the original time. Please check your internet connection, camera, and microphone beforehand and allow a few minutes to join.

We respect your privacy and keep session information confidential, subject to applicable legal and ethical requirements. Exceptions may include disclosures required by law, reporting suspected abuse or neglect, or addressing a serious and imminent risk of harm to yourself or others. The confidentiality protections and limits that apply to your service will be explained before sessions begin.

You can join our online classes, workshops, and coaching sessions from different locations with a reliable internet connection and a suitable device.

Classes and workshops are not recorded unless otherwise announced during the class or workshop.

Please cancel your registration at least two weeks before the class or workshop begins. For further details about cancellations and refunds, please contact our office.

Please email our office at joyselfawarenesscenter@gmail.com or send a WhatsApp text message to +1 (818) 920-8114.Include your full name and a brief description of the issue.